Hi, I'm working with an email account which was exported as mbox files from Outlook using the drag and drop method on a Mac. Files at first appeared to import into ePADD 7 fine, but it appears that all attachments are 0 length files. When I ...

Hi - We had a patron access a collection using the Delivery module in our reading room. They labeled a number of messages (~8% of the corpus) that they wished to have copies of. When I downloaded the labeled messages as an MBOX file, ...

I am trying to use the ePADD system for achieving email in my university. When I upload a sample “.mbox” file (that created through Gmail) even there the number of outgoing messages, the list does not show the numbers. The numbers ...

Hello, I'm writing from the Canadian Centre for Architecture, where we've been using ePADD to restrict a significant amount of personal emails from an archive of more than 6,000 emails. We've reached the point where we're ready to export, ...

I have been using epadd at my institution as a way of processing and providing access to email records of important university officials. In the epadd processing module, I chose not to transfer emails with certain kinds of sensitive data ...

Discovered the solution myself - the mbox files used Mac CR line breaks instead of CR LF. Editing the files in Notepad + to use the latter line breaks fixed the issue.

Not that we are aware -- please let us know if you discover a solution. Josh Schneider ePADD Community Manager

We are receiving a batch of emails from a proprietary e-mail server as XML files, not as MBOX or via IMAP. Is there any way to get these into ePADD? If not, are there any known tools for converting XML to MBOX so that we can get them into ...

Using epadd4.0 on windows, I don't if I am just overloading epadd or if it's sometimes overlooking errors. I have about 70GB in around 4000 mbox files converted from 46 psts using Aid4mail. Each of the 46 groups will import fine by itself, ...

Hi again - Returning again to this same MBOX file that gave us problems a few months ago. Importing it into ePADD 3.0.1 returns the same message (line 2416 of the attached log) during the import step. We've now hit this error on the same ...

I'm loading a large mbox file made by Aid4mail--it appears to load all the messages, but keeps crashing at the point of indexing the address book. If I try to load folders individually for a while, it works, but eventually crashes... 17 Nov ...

I've been trying to import emails from Outlook to ePADD by converting them to MBOX files with readpst. When I did this, I separated the emails as individual files, which showed up as individual folders when I imported them. I was able to ...

When I try to import MBOX files generated via Google Takeout, the emails don't appear, but I do see one email that's filled with letters/numbers/unreadable characters and dated January 1, 1960. Based on some text at the bottom of the email, ...

Hi - Importing a new collection, and I am repeatedly receiving a error message of "null message:null type: null." It seems to occur after ePADD has read the messages from the imported mbox(es) but before any further processing (indexing, ...

Hi - I'm importing a new set of MBOXs for appraisal. I initially tried to load MBOXs located in three directories into ePADD and received a No JSON Returned error (sshot attached). I wondered if it had to do with the aggregate size of the ...

This is an know issue and will be fixed in the up coming release.

Hello, I'm trying to import a 7.5GB MBOX file that I exported from Thunderbird using ImportExport Tools. A smaller MBOX file (1.52 GB) imported great, but the larger one isn't working. ePADD recognizes the correct message amount, but, while ...

Yesterday I successfully imported approximately 3000 mbox files into ePADD. This morning, I opened ePADD and the emails weren't there (it opened to the import screen). I tried importing them again but received an error message: "Sorry! ...

Hi Grainne, Thank for your question. I worked with the Royal Library of Copenhagen this summer and realized that they also had a need to get mbox file from ePADD appraisal module. We developed an experimental version for this purpose. We ...

Thanks for your question. We recommend using third-party software such as Emailchemy or MailStore Home to convert PST files to MBOX to support ingest into ePADD. Please let us know if run into any issues or have any other questions. Josh ...