Question

since the last time I successfully used epadd to import email, my campus has implemented dual factor authentication. I believe this is why I am receiving the "incorrect password" message. Is there anyone else at an institution that has implemented dual factor authentication and is also having this problem? Does anyone know if ePADD has plans to address this issue since more institutions are implementing dual factor?

Answer 1

Hi Alston,

As you suggest, transferring mail via IMAP can be complicated by dual-factor authentication. To complicate matters, dual factor authentication methods have changed over time, and will continue to change. We'll continue to investigate solutions for specific services that implement dual-factor authentication. In the mean time, the simplest solution (and in general, the preferred method) is to download the mail as MBOX if possible -- either through an export mechanism (such as Google Takeout) or by using an email client to create a locally stored copy.

Josh Schneider
ePADD Community Manager

Comments

Hello Josh. This is a huge bummer. We had a workflow in place and going well. Outlook does not export mbox files. Rather, it exports pst files which mean that I then need to find software to convert the file to mbox, so it can be imported into epadd. Got any suggestions for tools to do that?

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There are a few options of which we are aware to convert PST to MBOX, including Emailchemy, Aid4Mail, and readpst. The community has not yet conducted a formal comparison of the efficacy of each tool, so you might consider trying more than one method to judge for yourself which works best for your collection.

Josh Schneider
ePADD Community Manager

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Anecdotally speaking, we started with using readpst, but found that it returned a lot of errors related to email attachments. Many of the conversions also just failed. We ended up purchasing Emailchemy and were happy with the results.