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Error when I try to view correspondents in specific folder

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I was testing the view email by folder structure and came across what could be a bug. I selected a specific folder to view and then clicked on one of the correspondents in the left window. Rather than bringing up the emails, I get a screen saying "No matching messages." This happens every time I try it. Thought this was strange so wanted to report it. Thanks!

asked Oct 21, 2016 by Laura

2 Answers

0 votes

Thanks for reporting. We are looking into the issue and will get back to you asap.

answered Oct 24, 2016 by Peter_Chan (2,770 points)
0 votes

It works fine in my environment, Could you quit ePADD (not just close the browsing window) and try again? If the issue remain, give me more information such as:

is there other problems using the archive
original format of the email
what tool did you use to convert the email if applicable
what operating system and version, how many ram, hard disk space available

answered Oct 28, 2016 by Peter_Chan (2,770 points)
ePADD is a software package developed by Stanford University's Special Collections & University Archives that supports archival processes around the appraisal, ingest, processing, discovery, and delivery of email archives.